Help Center - What if I mail the wrong CD?

If you put the wrong CD into the wrapper OR you printed the wrong wrapper to send a CD, first contact the requestor(s) to explain what happened and make arrangements to fix the problem.

To contact the requestor(s):

• Click the button on the transaction(s) for the CD(s) involved, to send a Personal Message

If you used the wrong wrapper to send a CD:

• You should offer a credit or postage to the person to whom you sent the CD, asking him or her to send the CD on to its proper destination (you can provide the address in a PM)
• You will get a credit when the proper requestor marks the CD received, so you will "break even"
  • If your CD has been declared Lost in the Mail by the time the proper requestor gets it he or she can still mark it received (and thus give you credit) from his or her Transaction Archive

If you put the wrong CD into the correct wrapper:

• You can simply offer to send the correct CD
• The requestor can let us know when the correct CD was received from you 

• When a CD is marked "received, with a problem" (and in this case the receiver would choose "wrong CD" from among the options), the sender does get credit for sending the CD, even though it was the wrong one.

• The requestor who received the wrong CD in the correct wrapper is NOT obligated to send your wrong CD back to you, but may agree to do so.

If you mixed up two requests and sent the wrong CDs to two people:

• Contact both requestors.
  • Use the PM buttons on the active transactions for the CDs to let them know what happened.
• You can ask the requestors to send the CDs to each other
  • You provide the addresses in PMs.
  • You should also offer them each a credit or postage for sending the CD to the proper destination.
• When the requestors get the CDs they requested, they can mark them received.
  • This means the sender "breaks even" on these transaction, but each CD ends up with the person who requested it.
• If the CDs are delayed enough to have been declared lost at SwapaCD:
  • the requestors can still mark them received when they get them from their Transaction Archives.
• The requestors can let us know when they have received the correct CDs.

Tip: the best way to avoid mixing up requests is to match each SwapaCD Wrapper page 2 (which has both the address and the CD  title on it) with the CD first, then match page 1 to page 2 (which you have already matched to the CD) before wrapping.