Help Center - If you think you are not getting your SwapaCD emails...

A reliable email connection with SwapaCD is crucial to managing your account.

• We have intermittent trouble with some email servers "holding" PBS emails, or treating them as "spam".
• This is most common with yahoo and hotmail, but it can happen with other email servers also.
• This is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
  • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
  • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
• After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; sometimes they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your SwapaCD emails:

• Check your Club Communications file to see what emails SwapaCD has sent to you:
  • Click My Account in the toolbar at the top of the site
  • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
  • Here you will see all messages sent from between SwapaCD to your User Email address during the last 45 days.


• If you find items in your Club Communications file which you never received in your email inbox:
  • you may need to adjust your spam filters
  • you should check to be sure that "team@swapacd.com" and "noreply@swapacd.com"  are both in your address book, and/or on your list of "safe" or "accepted" senders for your email account.
  • Look at your list of "blocked" senders; if either of the two email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

• You should contact your email provider to find out why your SwapaCD emails aren't getting through.
• You should consider choosing another email address to receive your SwapaCD emails while the matter is getting sorted out.
• Be sure not to mark SwapaCD emails as spam, if you have been doing this in the past.  Doing this can affect every other member who uses the same email provider.

Related Links:

Do I have to check email every day to belong to SwapaCD?