Help Center - I received a CD that was 'lost in the mail'

When a "lost" CD arrives, you should mark it received.

To do so:

• Go to your Transaction Archive:

  • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
  • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
• Sort your Transaction Archive by:  Requested by Me -  Lost in Mail- Date Requested - Descending
• Click
  
• Locate the Lost transaction for this CD in the list.
  • Click on the transaction for the CD.
  • The next pages are the regular CD Received pages
    • Click on the next page
    • Provide more information about the swap on the next page
    • you will also have the option to send a message to the sender of the CD
    • you will also have the option to provide comments on the swap that only we will see
• Both your account and the sender's will be updated when you have done this.

Lost CDs must be marked received if they arrive, to keep your account in good standing.

Related Links:

A CD I requested arrived with a late postmark!
I got two requests for the same CD!
Getting Around SwapaCD--where IS everything?