Help Center - I got a CD I requested, but I can't mark it received!

CDs you request and receive need to be marked received from the "En Route to Me" tab in My Account.  Look there first:

• Click My Account in the toolbar at the top of the site

• Look below the My Account tab (on the left, in yellow) to see the "En Route to Me" tab. 

• Scroll down! if you need to, to see the "En Route to Me" tab.  This may be the first tab on the left, or it may be to the right of "CDs I've Requested", or it may be the only tab below the "My Account" tab--this depends on whether you have any active transactions in the other categories in your account.

• Click the "En Route to Me" tab

• Scroll down! if you need to, to find the transaction for the CD on the "En Route to Me" tab.

• Click to the right on the transaction for the CD.

If the CD is not on the En Route to Me tab, it may be that: the sender didn't mark the CD mailed and the transaction canceled; or the sender canceled by mistake but mailed the CD anyway; or you have already marked the CD received; or the CD was declared Lost in the Mail at SwapaCD; or you did not request the CD through SwapaCD. 

To investigate this:

If there is an active transaction for the CD on your CDs to Mail tab:

• Click the button on the transaction to see the sender's name in the To: field of the new Personal Message
  • If the name is the same as the name in the Return Address on the package, then this sender did not mark the CD mailed yet. 
    • You should immediately send a PM to the member, telling him or her to mark the CD mailed!
    • If the member does not read your PM in time, the request may cancel
    • If so, a new sender will get your request and the status will change to "Waiting for member"
    • If this happens, you can click to cancel the new request
    • Then you can mark the CD received from the canceled transaction in your Transaction Archive, to give the first sender credit.
  • If the name is NOT the same as the name in the return address on the package, then the request has already been passed to a new sender.
    • If there is a button you can click it then and mark the canceled CD received from the canceled transaction in your Transaction Archive, to give the first sender credit.
    • If there is no button, the new sender has already printed your address and you can no longer cancel the new request.  You will get 2 copies of this CD.  You are not obligated to give credit for the extra copy you have already received; you are also not obligated to return it.

If there is no active transaction for the CD on your CDs to Mail tab, check your Transaction Archive. Your Transaction Archive is accessible from a link at the top of My Account.  Place your cursor over the icon to the left of each transaction to see that transaction's status.

• First, sort the Transaction Archive by Requested by Me - All - Title - Descending
  • Then scroll down the list to see the transactions for this title
  • There may be multiple transactions for the same title if  one sender declined to send the CD, or the first copy you requested was lost in the mail, to give two examples.
• Compare the sender name on the right of the transaction(s) for the CD in the list with the return-address information on the package:
• When you find a name that matches the sender of the CD you received, place your cursor over the icon to the left of that transaction to see its status pop up in a little box

• If the status is Canceled or Lost on the transaction that matches the return address information on your package:
  • You can mark it received from the transaction  (this is mandatory for lost CDs, and optional for canceled CDs)
    • Click on that transaction.
    • The regular CD Received screens will come up.
    • Doing this will give credit to the sender of the CD.
• If the status is Completed Successfully, or Damaged, Damaged by USPS,  Requestor Condition Violation or Wrong CD  (these problem transactions have an X or red checkmark on them):
  • You have already marked this CD received, and do not need to do this again.
  • The sender has already gotten credit.
  • If he or she refunded credit and you now want to return that credit, you can do so using the Buddy List.

If there is no transaction in your Transaction Archive that matches the information (sender name/state of origin) on the package you received:

• You may have obtained the Cd from outside SwapaCD: from another swapping site, or from an online site such as Amazon.

• Or this could be a "random act of kindness" CD from another SwapaCD member--if so, you will probably have to wait until that person reveals herself to you!

Related Links:

I received a CD that was 'lost in the mail'
I received a CD I didn't request!
I received 2 copies of the same CD!
Getting Around SwapaCD--where IS everything?